Pricing

Training Workshop Pricing

More Than the Wow Factor™ – Customer Service & Leadership

Feature Standard Workshop Enhanced Workshop ⭐ Most Popular Premium / Executive Workshop
Investment $1,500 $2,500 $3,500 – $5,000
Duration 3 hours 3 hours 3 hours
Participants Up to 15 Up to 25 Unlimited
Delivery Format Virtual or In-Person (Local) Virtual or In-Person Virtual or In-Person
Core Training Content ✔ Included ✔ Included ✔ Included
Interactive Discussion & Q&A ✔ Limited ✔ Extended ✔ Executive-Level
Customization ❌ None ✔ Light (industry examples) ✔ Full customization
Real-World Case Studies ❌ ✔ ✔
Leadership Focus ❌ ✔ ✔
Pre-Session Discovery Call ❌ ❌ ✔ Included
Post-Training Action Summary ❌ ❌ ✔ Included
Participant Workbook ❌ ✔ Digital ✔ Digital + Optional Print
Follow-Up Support ❌ ❌ ✔ Optional Coaching
Ideal For Small teams, first-time training Call centers, corporate teams Executives, leadership teams

Optional Add-Ons

  • Book for each participant: $10.97 per person
  • Digital workbook: $25 per person
  • 60-minute follow-up coaching session: $500
  • On-site facilitation (travel separate): +$1,000
  • 90-minute refresher session: $750
  • Leadership-only breakout session: $1,000

Investment Note

Workshop investment begins at $1,500 and varies based on group size, customization, and delivery format.

Training workshop on enhancing customer service skills by Aurie Publishing.

Why This Training Is a Smart Investment

Customer service and leadership directly impact employee retention, customer loyalty, productivity, and brand reputation. More Than the Wow Factor™ is designed to produce measurable behavior change, not just inspiration.

Organizational ROI You Can Expect

  • Reduced turnover by strengthening employee engagement and accountability
  • Improved customer satisfaction through consistent service behaviors
  • Higher productivity as teams gains clarity, confidence, and ownership
  • Fewer escalations and complaints due to better first and last impressions
  • Stronger leadership bench prepared to lead through change

Replacing a single frontline employee can cost 50–75% of their annual salary. One improved retention decision can offset the cost of this training.

ROI by Training Level

Standard Workshop

Immediate Skill Lift

Best for: Small teams or first-time training

Return on Investment:

  • Improves service consistency across frontline staff
  • Reduces repeat calls and avoidable errors
  • Creates a shared service mindset and expectations
  • Delivers immediate improvements in tone, confidence, and customer handling

✔ Ideal for teams needing quick alignment without customization

Enhanced Workshop

Operational Impact

⭐ Most Popular

Best for: Call centers, utilities, corporate service teams

Return on Investment:

  • Decreases supervisor escalations and rework
  • Strengthens employee accountability and decision-making
  • Improves internal communication between teams and leadership
  • Reinforces behaviors that reduce burnout and disengagement

✔ Ideal for organizations focused on performance, retention, and culture

Premium / Executive Workshop

Strategic Value

Best for: Leadership teams and senior management

Return on Investment:

  • Aligns leadership behaviors with organizational goals
  • Improves trust, communication, and workload distribution
  • Strengthens leadership confidence and influence
  • Supports succession planning and leadership development

✔ Ideal for organizations navigating growth, change, or cultural transformation

Why Organizations Choose Aurie Publishing

  • Training grounded in real operational leadership experience
  • Practical, relatable strategies teams can apply immediately
  • Designed for frontline staff AND leadership, not theory-only
  • Flexible delivery with customization aligned to business goals

This training is not about checking a box—it’s about changing how people show up for their customers and each other.

Executive Summary

  • One workshop can improve retention, morale, and service quality
  • One retained employee can cover the cost of training
  • One aligned leadership team can transform culture and performance

Let’s discuss your goals and determine the right training level for your team.

Book Your Training

📩 Contact Aurie Publishing to schedule your workshop
🌐 auriepublishing.com